WHEN CAN I PLACE AN ORDER? / HOW EARLY DO I NEED TO PLACE AN ORDER? Our lead time is 3 days, so it would be advisable to place an order at least 3 days in advance.
WHAT TIME CAN I EXPECT MY NOODS TO REACH ME? Our slots are as follows: Lunch: 12:30PM - 2:00PM Dinner: 6:30PM - 8:00PM
We send out your Noods at least 30 minutes prior to your requested delivery time. Any delay of delivery is regretted.
Kindly note, we are unable to fulfil any orders outside of these time slots. So, when you place an order, please ensure the time selected is between the times mentioned above.
AM I ABLE TO PICK-UP MY ORDER FROM YOUR LOCATION? We only provide delivery services (by a third-party logistics team) at the moment to maintain our health and safety. Sorry for the inconvenience caused!
HOW MUCH DO YOU CHARGE FOR DELIVERY? For deliveries to Petaling Jaya, Damansara, Sungai Buloh and TTDI, a delivery fee of RM15 applies. For deliveries to Kuala Lumpur, Subang Jaya and Puchong, a delivery fee of RM25 applies. For deliveries to Shah Alam, Klang, and Seri Kembangan, a delivery fee of RM35 applies.
If your area is not mentioned or you have any queries, please get in touch with us before you place an order!
HOW WILL MY NOODS BE DELIVERED? We use a third-party logistics partner to deliver our Noods by car, and pay a premium for the exclusivity of our deliveries so you do not have to worry about the driver making other stops during your delivery.
WILL THE RAW SEAFOOD STAY FRESH DURING TRANSIT AND BE SAFE FOR CONSUMPTION? YES. Your order is made and packed on the day of delivery to ensure maximum freshness. Each order is packed in an aluminium cooler bag with ice packs so that your Noods are ready-to-eat on arrival!
WHAT COVID-19 PRECAUTIONS ARE YOU TAKING? ALL members of our team are fully vaccinated. Face masks and food-grade gloves are worn throughout preparation and are disposed of after every use. The boxes your Noods are packaged in are sanitised and disinfected with food-safe sanitisers by Ecosanifect.
DO YOU OFFER VEGETARIAN / VEGAN / GLUTEN-FREE OPTIONS? Unfortunately not. But we hear you and are currently working on expanding our menu. Follow our Instagram page (@noods.kl) for updates!
ARE YOUR PRODUCTS HALAL? We are Muslim-friendly. The ingredients we use are certified halal.
HOW BIG IS A PORTION OF NOODS? There are two rolls of noodles in each box of Noods (except for our Full Body Noods). As a main dish, it's suitable for one person. However, if you wish to share our Noods between two people, it's perfect as an appetizer.
WHY DO I HAVE TO MAKE PAYMENT WITHIN 30 MINUTES? We operate on a "first-come, first-served" basis. Payment is required for your order to be confirmed. Your slot will only be held for 30 minutes before it is given up to someone else.
CAN I CANCEL OR POSTPONE MY ORDER? We do not provide refunds for the cancellation of any orders as we begin processing orders immediately upon receipt. However, if we are unable to fulfil your order, or have to cancel your order, a full refund will be issued. Our suppliers require a 3-day preorder for the ingredients required to fulfil your order. For this reason, we also do not entertain any postponement of orders.
WHAT KIND OF UNI DO YOU USE? We only use Hokkaido Bafun or Murasaki uni, whichever is currently in season. Each week, our supplier gives us a selection of uni to choose from. We choose our uni based on certain factors: season, taste and price, so you might see us using Bafun uni one week, and Murasaki the next.
WHAT IS THE DIFFERENCE BETWEEN BAFUN UNI AND MURASAKI UNI? Bafun uni falls under the Aka (red) uni umbrella and has a red/dark orange appearance. It is much smaller in size compared to Murasaki uni. It is dense in flavour, umami-packed, creamy and sweet.
Murasaki uni falls under the Shiro (white) uni category, as it is much paler than bafun uni. It is typically light-yellow in colour, and much larger than bafun uni! The taste of Murasaki uni is much lighter compared to bafun uni, though creamy and sweet.
WHAT IS THE WHITE, GOOEY STUFF I SEE ON UNI? IS IT MOULD? Don't worry, it's not mould! You'll only find these white spots on uni that are in season and it is totally safe for raw consumption!
HOW LONG CAN I KEEP UNI FOR? CAN I FREEZE IT? Most uni can be kept for up to 5 days in the fridge, especially with quality as good as ours. However, we recommend consuming it within 1-2 days upon receipt. Please do not freeze your uni as this will affect its taste and texture.
