REFUND POLICY

Thank you for shopping at Noods!

If you are not entirely satisfied with your order, we are here to help. Customer satisfaction is our top priority, therefore, we endeavour to provide only the highest quality to meet the tastes of our Noodies (you!). 

We employ a third-party logistics partner to deliver our Noods, and pay a premium for exclusivity of our deliveries. We schedule our pick-ups at least 30 minutes prior to requested delivery times and try our best to get deliveries on time to you. Any delay of delivery is regretted.

To this end, in the rare situation where your order is not delivered, we will issue a full refund. In the event your order has been incorrectly delivered or the order is incomplete, a partial refund for the missing item will be issued. We aim to process all refunds within 24 hours.

Please bear in mind that we do not provide refunds for cancellation of any orders as we begin processing orders immediately upon receipt. Our suppliers require a 3 day preorder for the ingredients required to fulfil your order. Therefore, your meal cannot simply be resold should you cancel at any moment. For this reason, we also do not entertain any postponement of orders.

REFUND PROCESS
If you have an issue with your delivery, please contact us immediately and inform us of your complaint via our contact number (016 772 5953) or email ([email protected]). Upon assessment of your complaint, should we confirm that you are owed a refund, we will provide you with further details.